Terms & Conditions

Legal information:

Dirmug PLC
P.O.Box 1234
#111 Bole Building, Addis Ababa Ethiopia
Company registered in Addis Ababa, Ethiopia under the
TIN number 0052869915


The prices of our products are indicated in dollars.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is just a confirmation that we have received it.

Acceptance of your order and completion of the contract between you and dirmug.com will be completed when we email you to confirm the goods have been dispatched.

Shipping & Delivery:

The products will be delivered to the address indicated as the shipping address.

The tracking number of your order will be provided once your order has been shipped.

Dirmug will ship the products within 5 weekdays starting the order date. The company will not be responsible for any delivery delay from third parties (shipping companies). Any defect or delayed delivery (beyond 8 weekdays) must be reported to Dirmug by email, chat or phone call. shop@dirmug.com Whatsapp/Telegram/Viber +251902413454/5 Facebook/Instagram : @dirmug


Payment can be made by PayPal, Visa, MasterCard, American Express.
To help ensure that your shopping experience is safe, simple, and secure, dirmug.com uses Secure Socket Layer (SSL) technology. In addition, all payments are processed by PayPal to ensure that your payment is secure.

We do not store your payment information.


Dirmug.com is committed to providing you with products of high quality.

If however, you are not satisfied with the products you received, you can exchange or refund you the concerned products. There is a 24-hour deadline as from the time of reception to return products back to dirmug.com and your order must comply with our returns & refund policy.

Making a return or exchange is easy. Just send back the parcel to

Personal Information:

dirmug.com is committed to keeping all your information confidential.

This information will be used by our services only to process your order and to send you offerings and promotions in the future.

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